HOW CAN WE HELP YOU

HELP CENTER
  • Urwex Policies

    Terms of Services

    IF YOU RESIDE IN THE UNITED STATES, PLEASE NOTE: SECTION 34 OF THESE TERMS OF SERVICE CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. IT AFFECTS HOW DISPUTES WITH URWEX ARE RESOLVED. BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.

    PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

    IN PARTICULAR, AGENTS SHOULD UNDERSTAND HOW THE LAWS WORK IN THEIR RESPECTIVE CITIES. SOME CITIES HAVE LAWS THAT RESTRICT THEIR ABILITY TO BROKER TRAVEL OR TRADE REWARDS POINTSOR GIFT VOUCHERS. A number of state legislatures, administrative agencies, and attorneys general have enacted laws, regulations, and rules directly addressing issues relating to the advertising, arranging, and sale of travel services. IN MANY CITIES, AGENTS MUST REGISTER, GET A PERMIT, OR OBTAIN A LICENSE BEFORE SELLING OR BROKERING TRAVEL. LOCAL GOVERNMENTS VARY GREATLY IN HOW THEY ENFORCE THESE LAWS. PENALTIES MAY INCLUDE FINES OR OTHER ENFORCEMENT. AGENTS SHOULD REVIEW LOCAL LAWS BEFORE PROVIDING SERVICES ON URWEX.

    Last Updated: October 27, 2016

    Key Terms

    Urwex provides an online platform that connects brokers who offer travel services with travelers seeking to book travel (collectively, the “Services“), which Services are accessible at www.urwex.com and any other websites through which Urwex makes the Services available (collectively, the “Site“) and as applications for mobile, tablet and other smart devices and application program interfaces (collectively, the “Application“).
    "Service" means the online reservation service (including the facilitation of payments) of various products and services as from time to time made available by Suppliers on the Platform.
    "Supplier" means the provider of travel (e.g. hotel, motel, apartment, bed & breakfast), (theme) parks, attractions, museums, sightseeing tours, cruises, rail and coach tours, transfers, tour operators, insurances, and any other travel or related product or service as from time to time available for reservation on the Platform.
    “Travel” means air, hotel, car, and other travel services.

    “Urwex Content” means all Content that Urwex makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party, but excluding Member Content.
    “Booking Request Period” means the time period starting from the time when a Booking is requested by a traveler (as determined by Urwex in its sole discretion), within which a Broker may decide whether to confirm or reject that Booking request, as stated on the Site, Application or Services. Different Booking Request Periods may apply in different places.
    “Collective Content” means Member Content and Urwex Content.
    “Communication” means an email, message via the Application, or SMS text message.
    “Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
    “Traveler” means a Member who requests from another member a Booking of a Listing via the Site, Application or Services.
    “Agent” means a Member or a broker who creates a Listing via the Site, Application and Services.
    “User” and “client” means either an agent, broker, or traveler.
    “Listing” means a service that is listed by an agent or a useravailable for Booking via the Site, Application, and Services.
    “Member” means a person who completes Urwex’s account registration process, including but not limited to Brokers, agents, and travelers, as described under “Account Registration” below.
    “Member Content” means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Listing, Member profile or Urwex promotional campaign to be made available through the Site, Application or Services.
    “Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), transient occupancy taxes, tourist or other visitor taxes, accommodation or lodging taxes, fees (such as convention center fees) that agents may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

    Scope of service

    Through the Platform, we urwex.com and its affiliate (distribution) partners) provide an online platform through which agents can advertise their products and service for reservation, and through which visitors of the Platform can make such reservations (i.e. the reservation service). By making a reservation through urwex.com, you enter into a direct (legally binding) contractual relationship with the agent and his supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the agent, transmitting the details of your reservation to the relevant agent(s) and sending you a confirmation email for and on behalf of the agent and supplier.
    When rendering our Service, the information that we disclose is based on the information provided to us by the agent. As such, the agents are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each agent remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Supplier (or its facilities, venue, products or services) made available.

    Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

    Terms of Service

    By using the Site, Application or Services, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms“), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Application and Services and all Collective Content (defined below), and your participation in the Referral Program (defined below), and constitute a binding legal agreement between you and Urwex. Please also read carefully our Privacy Policy at http://www.urwex.com/Help/Privacy

    In addition, certain areas of the Site and Application (and your access to or use of certain aspects of the Services or Collective Content) may have different terms and conditions, standards, guidelines, or policies posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services, or Collective Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Collective Content.

    If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application or Services. Failure to use the Site, Application or Services in accordance with these Terms may subject you to civil and criminal penalties.

    THE SITE, APPLICATION AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH AGENTS AND TRAVELERS MAY CREATE LISTINGS FOR SERVICES AND MAY LEARN ABOUT AND BOOK TRAVEL DIRECTLY WITH THE AGENTS AND OR OTHER TRAVELERS. YOU UNDERSTAND AND AGREE THAT URWEX IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN AGENT AND TRAVELER, NOR IS URWEX A TRAVEL AGENT, REAL ESTATE BROKER, AGENT OR INSURER. URWEX HAS NO CONTROL OVER THE CONDUCT OF BROKERS, AGENTS, TRAVELERS AND OTHER USERS OF THE SITE, APPLICATION AND SERVICES, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.

    IF YOU CHOOSE TO CREATE A LISTING ON URWEX, YOU UNDERSTAND AND AGREE THAT YOUR RELATIONSHIP WITH URWEX IS LIMITED TO BEING A MEMBER AND AN INDEPENDENT, THIRD-PARTY CONTRACTOR, AND NOT AN EMPLOYEE, AGENT, JOINT VENTURER OR PARTNER OF URWEX FOR ANY REASON, AND YOU ACT EXCLUSIVELY ON YOUR OWN BEHALF AND FOR YOUR OWN BENEFIT, AND NOT ON BEHALF OF OR FOR THE BENEFIT OF URWEX. URWEX DOES NOT CONTROL, AND HAS NO RIGHT TO CONTROL, YOUR LISTING, YOUR OFFLINE ACTIVITIES ASSOCIATED WITH YOUR LISTING, OR ANY OTHER MATTERS RELATED TO ANY LISTING, THAT YOU PROVIDE. AS A MEMBER YOU AGREE NOT TO DO ANYTHING TO CREATE A FALSE IMPRESSION THAT YOU ARE ENDORSED BY, PARTNERING WITH, OR ACTING ON BEHALF OF OR FOR THE BENEFIT OF URWEX, INCLUDING BY INAPPROPRIATELY USING ANY URWEX INTELLECTUAL PROPERTY.

    YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND RECEIVE OUR SERVICES . IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

    Modification

    Urwex reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application and/or provide you notice of the modification by email. We will also update the “Last Updated” date at the top of these Terms. Changes to the Terms will be effective at the time of posting. Your continued access or use of the Site, Application or Services will constitute acceptance of the modified Terms. Additionally, if the modified Terms contain material changes applicable to existing Members (by decreasing your rights or increasing your responsibilities), we will provide you with notice prior to the changes taking effect. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services. If you do not close your Urwex Account you will be deemed to have accepted the changes.

    Eligibility

    The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.

    For users in the United States, Urwex will, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain reports from public records of criminal convictions or sex offender registrations of the user. For users outside the United States, we may, to the extent permitted by applicable laws and if we have sufficient information to identify a user, obtain the local version of background or registered sex offender checks in our sole discretion. You agree and authorize us to use your personal information, such as your full name and date of birth, to obtain such reports, including from Urwex’s vendors.

    How the Site, Application and Services Work

    The Site, Application and Services can be used to facilitate the listing and Booking of travel services. Such services are included in Listings on the Site, Application and Services by Agents. You may view Listings as an unregistered visitor to the Site, Application and Services; however, if you wish to book, bid, or create a Listing, you must first register to create an Urwex Account (defined below).

    As stated above, Urwex makes available an online platform or marketplace with related technology for travelers and Agents to meet online and arrange fortravel bookings directly with each other. Urwex is not an owner or operator of hotel properties, airplanes, cars, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations and Urwex does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations or transportation or travel services. Unless explicitly specified otherwise in the Urwex platform, Urwex’s responsibilities are limited to facilitating the availability of the Site, Application and Services.

    PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE AGENTS AND TRAVELRS CONNECTING AND BOOKING TRAVEL DIRECTLY WITH EACH OTHER. URWEX CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY SERVICE. URWEX IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND SERVICES. ACCORDINGLY, ANY BOOKINGS WILL BE MADE OR ACCEPTED AT THE MEMBER’S OWN RISK.

    Account Registration

    In order to access certain features of the Site and Application, and to book or create a Listing, you must register to create an account (“Urwex Account“) and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.

    You can also register to join by logging into your account with certain third-party social networking sites (“SNS“) (including, but not limited to, Facebook; each such account, a “Third-Party Account“), via our Site or Application, as described below. As part of the functionality of the Site, Application and Services, you may link your Urwex Account with Third-Party Accounts, by either: (i) providing your Third-Party Account login information to Urwex through the Site, Services or Application; or (ii) allowing Urwex to access your Third-Party Account, as permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Urwex and/or grant Urwex access to your Third-Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Urwex to pay any fees or making Urwex subject to any usage limitations imposed by such third-party service providers. By granting Urwex access to any Third-Party Accounts, you understand that Urwex will access, make available and store (if applicable) any Content that you have provided to and stored in your Third-Party Account (“SNS Content“) so that it is available on and through the Site, Services and Application via your Urwex Account and Urwex Account profile page. Unless otherwise specified in these Terms, all SNS Content, if any, will be considered to be Member Content for all purposes of these Terms. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts will be available on and through your Urwex Account on the Site, Services and Application. Please note that if a Third-Party Account or associated service becomes unavailable or Urwex’s access to such Third-Party Account is terminated by the third-party service provider, then SNS Content will no longer be available on and through the Site, Services and Application. You have the ability to disable the connection between your Urwex Account and your Third-Party Accounts, at any time, by accessing the “Settings” section of the Site and Application. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. Urwex makes no effort to review any SNS Content for any purpose, including but not limited to for accuracy, legality or non-infringement and Urwex is not responsible for any SNS Content.

    YourUrwex Account and your Urwex Account profile page will be created for your use of the Site and Application based upon the personal information you provide to us or that we obtain via an SNS as described above. You may not have more than one (1) active Urwex Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Urwex reserves the right to suspend or terminate your Urwex Account and your access to the Site, Application and Services if you create more than one (1) Urwex Account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current, incomplete, or otherwise in violation of these Terms of Service.

    You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party.

    Unless expressly authorized by a specific feature on Urwex, you are not permitted to share your Urwex Account with anyone or allow others to access or use your Urwex Account. Urwex may enable features, in our discretion, that allow other Members to take certain actions associated with your Urwex Account, on your behalf with your express authorization, such as having your executive assistant, travel agent, or employer book on your behalf or adding a family member to your account as an additional Agent. You agree that you will take sole responsibility for any activities or actions under your Urwex Account, whether or not you have authorized such activities or actions. You will immediately notify Urwex of any unauthorized use of your Urwex Account.

    Travel Listings

    As a Member, you may create Listings. To create a Listing, you will be asked a variety of questions about the services to be listed, including, but not limited to features, and availability of the services and pricing and related rules and financial terms. Listings will be made publicly available via the Site, Application and Services. You understand and agree that the placement or ranking of Listings in search results may depend on a variety of factors, including, but not limited to, Traveler and Agent preferences, ratings and/or ease of Booking.

    Other Members will be able to book your services via the Site, Application and Services based upon the information provided in your Listing, your Traveler requirements, and Travelers’ search parameters and preferences. You understand and agree that once a Traveler requests a Booking, you may not request the Traveler to pay a higher price than in the Booking request.

    You acknowledge and agree that you alone are responsible for any and all Listings and Member Content you post. Accordingly, you represent and warrant that any Listing you post and the Booking of, or a Traveler’s booking in a Listing you post (i) will not breach any agreements you have entered into with any third parties, such as reward program terms, service provider agreements, booking rules, fare rules, homeowners association, condominium, or other third party agreements, and (ii) will (a) be in compliance with all applicable laws (such as agent laws), Tax requirements, Intellectual Property laws, and rules and regulations that may apply to any services included in a Listing you post (including having all required permits, licenses and registrations), and (b) not conflict with the rights of third parties. Please note that Urwex assumes no responsibility for aAgent’s compliance with any agreements with or duties to third parties, applicable laws, rules and regulations. Urwex reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that Urwex, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or Urwex’s then-current Policies and Community Guidelines or Standards, Trademark & Branding Guidelines, or otherwise harmful to the Site, Application or Services.

    If you are anAgent, you understand and agree that Urwex does not act as an insurer or as your contracting agent. If a Traveler requests a Booking of your services and travels on your itinerary, any agreement you enter into with such Traveler is between you and the Traveler and Urwex is not a party to it.

    When you create a Listing, you may also choose to include certain requirements which must be met by the Members who are eligible to request a Booking, such as requiring Members to have a profile picture or verified phone number, in order to book. Any Member wishing to book Listings with such requirements must meet these requirements.

    If you are anagent, Urwex makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm or preapprove for bookings. You acknowledge and agree that, as an agent, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who travel with or are otherwise present when the service is rendered at your request or invitation, excluding the Traveler (and the individuals the Traveler invites to the booking, if applicable.)

    Urwex recommends that Agents obtain appropriate insurance for their bookings. Please review any insurance policy that you may have for your bookings carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of or relating to Travelers (and the individuals the Traveler invites, if applicable) while using the services you booked. Please also review such policy for any interaction with the UrwexAgent Protection Insurance Program, to the extent provided in your jurisdiction.

    No Endorsement

    Urwex does not endorse any Member, Listing or service.
    Members are required by these Terms to provide accurate information. Although Urwex may, for transparency or fraud prevention or detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member’s purported identity or background.

    By registering for an Urwex Account, you agree that Urwex may - but is not obligated to - request a consumer report on you from a Consumer Reporting Agency. If we do request a consumer report, we’ll request and use it in compliance with applicable law, including the Fair Credit Reporting Act.

    Any references in the Site, Application or Services to a Member being “verified” or “connected” (or similar language) only indicate that the Member has completed a relevant verification or identification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Urwex about any Member, including of the Member’s identity and whether the Member is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site, Application and Services. We therefore recommend that you always exercise due diligence and care when deciding whether to book with anAgent or to accept or preapprove a Booking request from a Traveler, or to have any other interaction with any other Member. We are not responsible for any damage or harm resulting from your interactions with other Members.

    By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from Urwex with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any Bookings or Listings made by you. This limitation shall not apply to any claim by an agent against Urwex regarding the remittance of payments received from a Traveler by Urwex on behalf of anagent, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.
    Bookings and Financial Terms
    Key definitions
    Bookings and Financial Terms for Agents

    If you are anAgent and a Booking is requested via the Site, Application or Services, you will be required to either preapprove, confirm or reject the Booking request within the Booking Request Period, otherwise the Booking request will automatically expire.
    Bookings and Financial Terms for Travelers

    The Agents, not Urwex, are solely responsible for honoring any confirmed Bookings and making available any services reserved through the Site, Application and Services. If you, as a Traveler, choose to enter into a transaction with anAgent for the Booking of a service, you agree and understand that you will be required to enter into an agreement with the Agent and you agree to accept any terms, conditions, rules and restrictions associated with such services imposed by the Agent.

    You acknowledge and agree that you, and not Urwex, will be responsible for performing the obligations of any such agreements, that Urwex is not a party to such agreements, and that Urwex (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements.

    The Total Fees payable will be displayed to a Traveler before the Traveler sends a Booking request to anAgent. As noted above, the Agent is required to either preapprove, confirm or reject the Booking request within the Booking Request Period; otherwise, the requested Booking will be automatically cancelled. You as a Traveler agree to pay the Total Fees for any Booking requested, and in most cases confirmed, in connection with your Urwex Account.
    Once your confirmed Booking transaction is complete you will receive a confirmation Communication summarizing your confirmed Booking.

    General Booking and Financial Terms

    Cancellations and Refunds

    If, as a Traveler, you wish to cancel a confirmed Booking made via the Site, Application and Services, either prior to or after the start of the itinerary, the cancellation policy of the Agent contained in the applicable Listing will apply to such cancellation. Details regarding refunds and cancellation policies are available via the Site and Application.
    If anagent cancels a confirmed Booking made via the Site, Services, and Application (i) the Traveler will receive a Communication from Urwex containing alternative Listings and other related information. If the Traveler requests a Booking from one of the alternative Listings and the Agent associated with such alternative Listing confirms the Traveler’s requested Booking, then the Traveler agrees to pay the Total Fees relating to the confirmed Booking for the itinerary in the alternative Listing, in accordance with these Terms. If anAgent cancelled a confirmed Booking and you, as a Traveler, have not received a Communication from Urwex, please contact Urwex.

    If, as anAgent, you cancel a confirmed Booking, you agree that Urwex may apply penalties or consequences to you or your Listing, including (i) publishing an automated review on your Listing indicating that a Booking was cancelled, or (ii) imposing a cancellation fee. You will be notified of the situations in which a cancellation fee applies before you decide to cancel.

    In certain circumstances, Urwex may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed Booking made via the Site, Application and Services. This may be for Extenuating Circumstances or for any other reason. You agree that Urwex and the relevant Traveler or Agent will not have any liability for such cancellations or refunds.
    Booking Modifications
    You as a Traveler or Agent are responsible for any modifications to a Booking that you direct Urwex Customer Service to make (“Booking Modifications“), and you agree to pay any Fees, Traveler Fees, Agents Fees, Services Fees, and/or Taxes associated with such Booking Modifications.

    Taxes

    You as anAgent understand and agree that you are solely responsible for determining (i) your applicable Tax reporting requirements, and (ii) the Taxes that should be included, and for including Taxes to be collected or obligations relating to applicable Taxes in Listings. You are also solely responsible for remitting to the relevant authority any Taxes included or received by you. Urwex cannot and does not offer Tax-related advice to any Members.

    You understand and acknowledge that appropriate governmental agencies, departments or authorities (the “Tax Authority“) where you are located may require Taxes to be collected from Travelers or Agents on the amount paid, and to be remitted to the respective Tax Authority. The laws in jurisdictions may vary, but these taxes may be required to be collected and remitted as a percentage of the booking Fees set by Agents, a set amount per transaction, ticket, booking, or other variations, and are sometimes called“Domestic Passenger Ticket Tax,” “Domestic Flight Segment Tax,” “International Arrival Tax,” “International Departure Tax,” “September 11th Security Fee,” “Passenger Facility Charge,” “occupancy taxes,” “hotel taxes,” “lodging taxes,” “transient taxes,” “sales and use taxes,” “value added taxes,” “room taxes” or “tourist taxes” (hereafter, “Occupancy Taxes“).

    User Conduct

    You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Collective Content. In connection with your use of the Site, Application, Services and Collective Content, you may not and you agree that you will not:

    • violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;
    • use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Collective Content;
    • access or use our Site, Application, Services or the Urwex API to use, expose, or allow to be used or exposed, any Urwex Content: (i) that is not publicly displayed by Urwex in its search results pages or listing pages before a Booking is confirmed; (ii) in any way that is inconsistent with the Urwex Privacy Policy or Terms of Service; or (iii) in any way that otherwise violates the privacy rights or any other rights of Urwex’s users or any other third party;
    • use the Site, Application, Services or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies Urwex endorsement, partnership or otherwise misleads others as to your affiliation with Urwex;
    • dilute, tarnish or otherwise harm the Urwex brand in any way, including through unauthorized use of Collective Content,
    • registering and/or using Urwex or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Urwex domains, trademarks, taglines, promotional campaigns or Collective Content
    • copy, store or otherwise access or use any information contained on the Site, Application, Services or Collective Content for purposes not expressly permitted by these Terms;
    • infringe the rights of Urwex or the rights of any other person or entity, including without limitation, their intellectual property, privacy, publicity or contractual right
    • interfere with or damage our Site, Application or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
    • use our Site, Application or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
    • use our Site, Application, Services or Collective Content in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to lodging in a private residence;
    • “stalk” or harass any other user of our Site, Application, Services or Collective Content, or collect or store any personally identifiable information about any other user other than for purposes of transacting as an UrwexTraveler or Agent;
    • offer, as anAgent, any services that you do not yourself own or have permission to Book as an agent (without limiting the foregoing, you will not list services as anAgent if you are serving in the capacity of an agent for a third party);
    • offer, as aAgent, any services that may not be Booked pursuant to the terms and conditions of an agreement with a third party;
    • register for more than one Urwex Account or register for an Urwex Account on behalf of an individual other than yourself;
    • unless Urwex explicitly permits otherwise, request or book a service if you will not actually be using the service yourself;
    • contact another Member for any purpose other than asking a question related to a Booking, service, Listing, or the Member’s use of the Site, Application and Services;
    • recruit or otherwise solicit any Agent or other Member to join third-party services or websites that are competitive to Urwex, without Urwex’s prior written approval;
    • recruit or otherwise solicit any Member to join third-party services, applications or websites, without our prior written approval;
    • impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
    • use automated scripts to collect information from or otherwise interact with the Site, Application, Services or Collective Content;
    • use the Site, Application, Services or Collective Content to find anAgent or Traveler and then complete a Booking of an service independent of the Site, Application or Services, in order to circumvent the obligation to pay any Service Fees related to Urwex’s provision of the Services or for any other reasons;
    • as anAgent, submit any Listing with false or misleading information, including price information, or submit any Listing with a price that you do not intend to honor;
    • violate these Terms or Urwex’s then-current Policies and Community Guidelines or Standards;
    • engage in disruptive, circumventive, abusive or harassing behavior in any area or aspect of our Platform, Application, or Services;
    • post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances;
    • systematically retrieve data or other content from our Site, Application or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;
    • use, display, mirror or frame the Site, Application, Services or Collective Content, or any individual element within the Site, Application, Services or Collective Content, Urwex’s name, any Urwex trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Site, Application or Services, without Urwex’s express written consent;
    • access, tamper with, or use non-public areas of the Site, Application or Services, Urwex’s computer systems, or the technical delivery systems of Urwex’s providers;
    • attempt to probe, scan, or test the vulnerability of any Urwex system or network or breach any security or authentication measures;
    • avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Urwex or any of Urwex’s providers or any other third party (including another user) to protect the Site, Services, Application or Collective Content;
    • forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Application or Collective Content to send altered, deceptive or false source-identifying information;
    • attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application or Collective Content;
    • advocate, encourage, or assist any third party in doing any of the foregoing; or
    • accept or make a payment for service Fees outside Urwex Payments. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Urwex harmless from any liability for such payment.

    Urwex has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in these Terms, Urwex may take a range of actions against you, including but not limited to removing or disabling access to any or all of your Member Content or deactivating or canceling your Listing(s) or Urwex Account, for a violation of this Section or these Terms.

    Urwex may access, preserve and disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against Urwex or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with users, such as these Terms and the UrwexAgent Guarantee, (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes, or (iv) protect the rights, property or safety of Urwex, its users, or members of the public. You acknowledge that Urwex has no obligation to monitor your access to or use of the Site, Application, Services or Collective Content or to review, remove, disable access to or edit any Member Content, but has the right to do so for the purpose of operating and improving the Site, Application and Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. Urwex reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Urwex, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.

    Privacy

    You agree that Urwex’s Privacy Policy (as may be updated from time to time) governs Urwex’s collection and use of your personal information.

    Intellectual Property Ownership and Rights Notices
    The Site, Application, Services, and Collective Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Site, Application, Services and Collective Content, including all associated intellectual property rights, are the exclusive property of Urwex and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Collective Content. All trademarks, service marks, logos, trade names, and any other proprietary designations of Urwex used on or in connection with the Site, Application, Services, and Urwex Content are trademarks or registered trademarks of Urwex in the US and abroad. Trademarks, service marks, logos, trade names and any other proprietary designations of third parties used on or in connection with the Site, Application, Services, and Urwex Content are used for identification purposes only and may be the property of their respective owners. As anAgent, Traveler, or Member, you understand and agree that you are bound by the additional Terms, Guidelines and Policies that apply to your use of the Site, Application, Services and Collective Content, including Urwex’s Trademark & Branding Guidelines (as may be updated from time to time).

    Additional Terms

    Our Site, Application and Services have different products, features and offerings, so sometimes additional terms or product requirements may apply to your use of those products, features or offerings. For example, additional terms apply if you refer new users to Urwex (“Referral Program“). If additional terms are available for the relevant product or Services you use, those additional terms become part of these Terms.

    Application License

    Subject to your compliance with these Terms, Urwex grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on each mobile device or computer that you own or control and run such copy of the Application solely for your own personal use. Furthermore, with respect to any Apple App Store Sourced Application (defined below), you will only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Urwex reserves all rights in the Application not expressly granted to you by these Terms.

    Urwex Content and Member Content License

    Subject to your compliance with these Terms and Urwex’s Trademark & Branding Guidelines, Urwex grants you a limited, non-exclusive, non-transferable license, to (i) access and view any Urwex Content solely for your personal and non-commercial purposes and (ii) access and view any Member Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.

    You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Collective Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Urwex or its licensors, except for the licenses and rights expressly granted in these Terms.

    Member Content

    We may, in our sole discretion, permit you to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application, Services, or through Urwex promotional campaigns, you hereby grant to Urwex a worldwide, irrevocable, perpetual (or for the term of the protection), non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, translate, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, by means of or to promote or market the Site, Application and Services. Urwex does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.

    You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application, Services or through Urwex promotional campaigns. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application, Services or through Urwex promotional campaigns or you have all rights, licenses, consents and releases that are necessary to grant to Urwex the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or Urwex’s use of the Member Content (or any portion thereof) on, through or by means of the Site, Application, the Services or Urwex promotional campaigns will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

    Links

    The Site, Application and Services may contain links to third-party websites or resources. You acknowledge and agree that Urwex is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Urwex of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.

    Some portions of the Urwex platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google’s terms of use.

    Feedback

    We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services (“Feedback“). You may submit Feedback by emailing us, through the “Contact” section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of Urwex and you hereby irrevocably assign to Urwex and agree to irrevocably assign to Urwex all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At Urwex’s request and expense, you will execute documents and take such further acts as Urwex may reasonably request to assist Urwex to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

    Copyright Policy

    Urwex respects copyright law and expects its users to do the same. It is Urwex’s policy to terminate in appropriate circumstances the Urwex Accounts of Members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Urwex’s Copyright Policy for further information.

    Term and Termination, Suspension and Other Measures

    Term

    These Terms shall be effective for a 30-day term, at the end of which it will automatically and continuously renew for subsequent 30-day terms until such time when you or Urwex terminate these Terms as described below.

    Termination for convenience

    You may terminate these Terms at any time via the “Cancel Account” feature on the Site or by sending us an email. If you cancel your Urwex Account as anAgent, any confirmed Bookings will be automatically cancelled. If you cancel your Urwex Account as a Traveler, any confirmed Booking will be automatically cancelled and any refund will depend upon the terms of the applicable cancellation policy.

    Without limiting our rights specified below, Urwex may terminate these Terms for convenience at any time by giving you 30 days’ notice via email to your registered email address.

    Termination for breach, suspension and other measures

    Urwex may immediately, without notice terminate these Terms if (i) you have materially breached these Terms or our Policies, including but not limited to any breach of your warranties outlined in these Terms or breach of the “User Conduct” provisions in these Terms, (ii) you have provided inaccurate, fraudulent, outdated or incomplete information during the Urwex Account registration, or Listing process or thereafter, (iii) you have violated applicable laws, regulations or third party rights, or (iv) Urwex believes in good faith that such action is reasonably necessary to protect the safety or property of other Members, Urwex or third parties, for fraud prevention, risk assessment, security or investigation purposes.

    In addition Urwex may deactivate or delay Listings, reviews, or other Member Content, cancel any pending or confirmed Bookings, limit your use of or access to your Urwex Account and the Site, Application or Services, temporarily or permanently revoke any special status associated with your Urwex Account, or temporarily or permanently suspend your Urwex Account if (i) you have breached these Terms or our Policies, including material and non-material breaches and receiving poor ratings from Agents or Travelers, or (ii) Urwex believes in good faith that such action is reasonably necessary to protect the safety or property of Members, Urwex or third parties, for fraud prevention, risk assessment, security or investigation purposes.

    If we take any of the measures described in this Section, we may (i) communicate to your Travelers or Agents that a pending or confirmed Booking has been cancelled, (ii) support your Travelers, on an exceptional basis, in finding potential alternative services, and (iii) you will not be entitled to any compensation for confirmed Bookings that were cancelled.

    In case of non-material breaches and where appropriate, you will be given notice of any measure by Urwex and an opportunity to resolve the issue to Urwex’s reasonable satisfaction.

    Consequences

    If you or we terminate this Agreement, we do not have an obligation to delete or return to you any of your Member Content, including but not limited to any reviews or Feedback. When this Agreement has been terminated, you are not entitled to a restoration of your Urwex Account or any of your Member Content. If your access to or use of the Site, Application and Services has been limited or your Urwex Account has been suspended or this Agreement has been terminated by us, you may not register a new Urwex Account or attempt to access and use the Site, Application and Services through other Urwex Accounts.

    Survival

    If you or we terminate this Agreement, the clauses of these Terms that reasonably should survive termination of the Agreement will remain in effect.

    Disclaimers

    IF YOU CHOOSE TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT OR PARTICIPATE IN THE REFERRAL PROGRAM, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT URWEX DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING, BUT NOT LIMITED TO, TRAVELERS AND AGENTS. BUT MAY CONDUCT SUCH BACKGROUND OR REGISTERED SEX OFFENDER CHECKS, IN OUR SOLE DISCRETION, TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND IF WE HAVE SUFFICIENT INFORMATION TO IDENTIFY A MEMBER. IF WE CHOOSE TO CONDUCT SUCH CHECKS, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT SUCH CHECKS WILL IDENTIFY PRIOR MISCONDUCT BY A USER OR GUARANTEE THAT A USER WILL NOT ENGAGE IN MISCONDUCT IN THE FUTURE.

    THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT AND REFERRAL PROGRAM ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, URWEX EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. URWEX MAKES NO WARRANTY THAT THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY SERVICES, OR THE REFERRAL PROGRAM WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. URWEX MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, SERVICES, AGENTS, TRAVELERS, YOUR ACCRUAL OF URWEX TRAVEL CREDITS, THE SERVICES OR COLLECTIVE CONTENT OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY COLLECTIVE CONTENT OBTAINED THROUGH THE SITE, APPLICATION, SERVICES OR REFERRAL PROGRAM.

    NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM URWEX OR THROUGH THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

    YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY AGENTS OR TRAVELERS. YOU UNDERSTAND THAT URWEX DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE SITE, APPLICATION OR SERVICES OR TO REVIEW ANY LISTINGS. URWEX MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SITE, APPLICATION OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OF THE SITE, APPLICATION OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE, APPLICATION OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION OR SERVICES, INCLUDING, BUT NOT LIMITED TO, TRAVELERS AND AGENTS, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON REGARDLESS OF WHETHER SUCH MEETINGS ARE ORGANIZED BY URWEX. URWEX EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY TRAVELER OR OTHER THIRD PARTY.

    Limitation of Liability

    YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION, SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY SERVICES VIA THE SITE, APPLICATION AND SERVICES, YOUR PARTICIPATION IN THE REFERRAL PROGRAM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF URWEX WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER URWEX NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, APPLICATION, SERVICES, COLLECTIVE CONTENT OR THE REFERRAL PROGRAM WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES OR COLLECTIVE CONTENT, FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE, APPLICATION, OR SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE, APPLICATION, SERVICES, OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM OR FROM YOUR LISTING OR BOOKING OF ANY TRAVEL VIA THE SITE, APPLICATION AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT URWEX HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

    IN NO EVENT WILL URWEX’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE, APPLICATION AND SERVICES INCLUDING, BUT NOT LIMITED TO, FROM YOUR LISTING OR BOOKING OF ANY TRAVEL VIA THE SITE, APPLICATION AND SERVICES, OR FROM THE USE OF OR INABILITY TO USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT OR YOUR PARTICIPATION IN THE REFERRAL PROGRAM AND IN CONNECTION WITH ANY BOOKING OR INTERACTIONS WITH ANY OTHER MEMBERS, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SITE, APPLICATION AND SERVICES AS A TRAVELER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE ANAGENT, THE AMOUNTS PAID BY URWEX TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED U.S. DOLLARS (US$100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN URWEX AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

    Indemnification

    You agree to release, defend, indemnify, and hold Urwex and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; (c) your (i) interaction with any Member, (ii) Booking of travel, or (iii) creation of a Listing, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a Booking; and (e) your participation in the Referral Program or your accrual of any Urwex Travel Credits.

    Export Control and Restricted Countries

    You may not use, export, re-export, import, or transfer the Application except as authorized by United States law, the laws of the jurisdiction in which you obtained the Application, and any other applicable laws. In particular, but without limitation, the Application may not be exported or re-exported: (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List. By using the Site, Application and Services, you represent and warrant that (i) neither you nor your listed services is located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Site, Application and Services for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons. Urwex does not permit Listings associated with certain countries due to U.S. embargo restrictions. In addition to complying with the above, you must also comply with any relevant export control laws in your local jurisdiction.

    Accessing and Downloading the Application from iTunes
    The following applies to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application“):
    You acknowledge and agree that (i) these Terms are concluded between you and Urwex only, and not Apple, and (ii) Urwex, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Services.
    You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
    In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Urwex and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Urwex.

    You and Urwex acknowledge that, as between Urwex and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

    You and Urwex acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Urwex and Apple, Urwex, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.

    You and Urwex acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.

    Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

    Entire Agreement

    Except as they may be supplemented by a document referenced and incorporated herein or by additional Urwex policies, guidelines, standards, or terms for a specific product, feature, service or offering, these Terms constitute the entire and exclusive understanding and agreement between Urwex and you regarding the Site, Application, Services, Collective Content (excluding Payment Services), and any Bookings or Listings of travel made via the Site, Application and Services (excluding Payment Services), and these Terms supersede and replace any and all prior oral or written understandings or agreements between Urwex and you regarding Bookings or listings of travel, the Site, Application, Services, and Collective Content (excluding Payment Services).

    Assignment

    You may not assign or transfer these Terms, by operation of law or otherwise, without Urwex’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Urwex may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

    Notices

    Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by Urwex (i) via a Communication (in each case to the address or phone number that you provide) or (ii) by posting to the Site or via the Application. For notices made via a Communication, the date of receipt will be deemed the date on which such notice is transmitted.

    Controlling Law and Jurisdiction

    These Terms and your use of the Services will be interpreted in accordance with the laws of the State of Florida and the United States of America, without regard to its conflict-of-law provisions. You and we agree to submit to the personal jurisdiction of a state court located in Palm Beach County, or a United States District Court, for any actions for which the parties retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as set forth in the Dispute Resolution provision below.

     

    Dispute Resolution

    If you reside in the United States, you and Urwex agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services or use of the Site, Application or Collective Content (collectively, “Disputes“) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You acknowledge and agree that you and Urwex are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding. Further, unless both you and Urwex otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

    Arbitration Rules and Governing Law. This agreement to arbitrate evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be administered by the American Arbitration Association (“AAA“) in accordance with the Consumer Arbitration Rules (the “AAA Rules“) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_medor by calling the AAA at 1–800–778–7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

    Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

    Arbitration Location and Procedure. Unless you and Urwex otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Urwex submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

    Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Urwex will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.

    Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Urwex will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

    Changes. Notwithstanding the provisions of the “Modification” section above, if Urwex changes this “Dispute Resolution” section after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Urwex’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Urwex in accordance with the provisions of this “Dispute Resolution” section as of the date you last accepted these Terms (or accepted any subsequent changes to these Terms).

    General

    The failure of Urwex to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Urwex. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

    Third party beneficiary
    These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties.

    Contacting Urwex

    If you have any questions about these Terms or any App Store Sourced Application, please contact Urwex.